Having been closed since lockdown, estate agent Foxtons revealed on Tuesday their plans to both resume physical viewings and re-open their doors this week, with a view to seeing all branches open from June 1st.
“Following the recent government announcement on the reopening of the housing market, the company plans to start re-opening its branches over the course of this week,”~ Foxtons
It won’t be a simple case of ‘business as usual however. Far from it. A range of tightly controlled measures are set to be put in place, with the London-focused firm having reportedly undertaken “comprehensive risk assessments” across all physical stores, re-trained staff and made some significant modifications.
What modifications have Foxtons put in place?
Firstly, the firm has made it clear that virtual viewings will be encouraged wherever possible. And where physical viewings do take place, restrictions on numbers will be imposed and viewers will have to confirm in advance that they are not symptomatic and have not been infected with Covid-19.
Secondly, agents will be using personal protective equipment, including gloves, masks and hand sanitiser when visiting properties – and social distancing procedures will be implemented across the physical stores, along with new, stringent hygeine practices.
“Each of our workplaces has now been modified to be in line with recent guidance issued by both the government and Propertymark, the estate agency industry body,” it said.
Lastly, employees will receive training on appropriate engagement with customers, and there will be a significant number of staff who will be able to continue working remotely, the firm have said.
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